If you received an email stating that your payment plan instalment has failed — even though you have enough funds in your account; don’t worry. This is easy to fix.
Why this is happening?
We recently switched to a new payment provider, Stripe.
As part of this change, all previously saved payment methods were not carried over for security reasons.
Because of this, anyone with an active payment plan must re-add their payment method before instalments can go through. Until a valid payment method is added, instalments will continue to fail.
How to update my payment method?
Updating your payment method only takes a moment:
Log in to your Ticketpass account.
In the left-hand menu, click Payment Plans.
Find the payment plan you want to update and click Manage.
Click Add payment method and enter your card details.
Important: After adding your card, make sure to click Continue to pay to process the failed instalment.
Many users add their card but forget the final step — without clicking Continue to pay, nothing is charged.
Please note you can also complete all upcoming and missed payments using the same steps above.
What happens after I update my details?
Once your payment method is successfully added and the outstanding instalment is completed, your future payments will resume as normal.
If you continue to experience issues, feel free to contact Ticketpass Support on support@ticketpass.org and we’ll be happy to help.