When you purchase a ticket for an event hosted on Ticketpass, you should receive two emails related to your booking:
1. Confirmation Email (Sent Immediately)
This is sent to the email address used for the booking. If you don’t see it in your inbox, please check your junk or spam folder.
This email includes:
- Your booking reference
- Event details (time, date, location)
- A breakdown of the ticket cost
- A link to your My Tickets account
2. Ticket Email (Sent When Tickets Are Assigned)
Your tickets will also be sent to you in a second, separate email once they’ve been assigned.
However, regardless of whether you've received this email or not, your tickets are always available in your Ticketpass account. Just log in at ticketpass.org/login and go to My Tickets. From there, you’ll be able to view the event details, barcode, and ticket information.
Some events use auto-assign, where tickets are automatically assigned and emailed to you. Others use manual assign, which means the organiser leaves the assigning to you. If that’s the case, you’ll need to assign the ticket yourself to access it via email.
How to assign your ticket (if it hasn’t been emailed yet):
- Go to ticketpass.org/login and log in using the same email and password you used to book.
- Click into My Tickets.
- Choose Assign to me to receive the ticket by email, or Someone else to send it to a friend or family member.
More detailed instructions are available here.
No tickets showing in your account?
If your tickets aren’t appearing at all, contact us at support@ticketpass.org with:
- The email address used for the booking
- The name of the event you booked for
We’ll help you locate them as quickly as possible.