To sell tickets and receive payments for your paid events on Ticketpass, organisers must complete onboarding with our payment provider, Stripe.
This process is required by financial regulations (KYC) and ensures your payouts can be verified and sent securely.
Below is how onboarding works and what you can expect.
How can I onboard?
As soon as you create your first paid event, a banner will automatically appear at the top of your Organiser Profile asking you to complete your Stripe onboarding.
You must complete this step before tickets can go on sale — if onboarding isn’t done, the event will appear as Unavailable and customers will not be able to purchase tickets.
To complete onboarding:
Click "Verify" on the onboarding banner on your Organiser Profile.
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Follow the steps in the Stripe form, which will ask you to confirm your:
Name
Date of birth
- Business details, if you are onboarding an organisation
Address
Bank account details
Once everything is confirmed, your account will be successfully onboarded and your ticket sales will resume normally.
Note:
The Stripe form is hosted securely by Stripe. We cannot override or skip any identity verification steps.
If you have any questions or need assistance with the process you can contact us on support@ticketpass.org.